Terms of service

The conditions below apply to any or all contracts for the purchase and delivery of products from epure.no. The conditions may be revised. Please always read through the conditions before placing your order.

Once you accept a transaction with us, you’re also accepting our conditions of purchase. The transaction is complete once you have received your order confirmation, and it’s your responsibility as a customer to ensure that all information provided, resembling your name, contact information, postal address, and so forth is correct.

DISCLAIMER

Epuré AS does not guarantee that all items included on the Epuré webshop are in stock at the time of your order. If an item is unavailable, Epuré AS will contact you by phone or by email. Epuré AS cannot promise that the content of the site is always free of inaccuracies or typographical errors. Neither can we guarantee that all information is up to date. Although Epuré AS strives to display the correct texts, images, and pricing on the web shop, errors may occur. If you have been charged the wrong amount in the webshop, Epuré AS will give you the option of placing a new order with the correct price or canceling your order. Epuré AS, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such a case, we will notify you by email. If we are unable to contact you, your order will be automatically canceled.

PRICES & TAXES

All prices include VAT. For all international orders, we apply a carriage charge for the respective country, which includes duty and handling fees. We reserve the right to change our prices on any products and shipping prices. Prices for our products are subject to change without notice. No adjustments on previous purchases.

PAYMENTS

Items ordered online are prepaid at the time of ordering. Payments are processed using one of the payment providers available on the website at the time of the purchase (Stripe, Apple Pay, Google Pay, Vipps, Visa, Mastercard, Maestro).

DELIVERY

Transport damage or undelivered package
If the goods are damaged or lost during transport you must let us know as soon as you discover any damage or loss. You can contact us at hello@epure.no.

Unfortunately, for the moment, it is not possible to provide a guaranteed delivery timeframe as we have new processes. However, for all Norwegian orders we aim to have your order delivered to your address within 14 days.

Exchanges and returns

You can return your order within 14 days of receiving your order. Please note that orders returned after 14 days are not valid returns.

Valid returns
Return of a product is valid if the product is unused and in the same condition in which you received the product. Meaning all labels, price tags, etc. should be intact and attached. If we have made a mistake or if the fault is due to a production error, we will pay for shipping it back to us, but please note you are responsible to let us know through an email at hello@epure.no if the product is damaged upon arrival and as soon as you have noticed.

Right of withdrawal
The Act on the Right of Withdrawal allows you to change your mind about the purchase made and free you from the contract without giving any reason. In this case, the consumer can return the products and get a refund of the amount paid.

The Act requires that you notify us of your decision to do so within 14 days of taking delivery (notice period). The package must then be returned to us within 14 days. If you are exercising your right to withdraw from the purchase, the goods must be in the same condition as when you received them. We are obliged to refund the amount you have paid, excluding the shipping costs. The refund will be made within 14 working days of receiving the product from you.

Uncollected packages
It is unfortunately impossible to change/cancel an order once it has been shipped. Uncollected orders, and orders that are not delivered due to a lack of information/communication from the customer regarding delivery time or address, will be charged a fee to cover the cost of returning it and handling costs. The fee will either be deducted when handling your return or added to your invoice for unpaid invoices. Orders that are not picked up as described above, which are sent in automatic return to us, are not covered by the right of withdrawal.

Return of faulty items
If you receive faulty or damage items or want to complain about an Epuré AS product, you must contact us by email at hello@epure.no as soon as you notice the damage. Please include the order number you received by email and pictures/video showing the faulty. Your right to complain and return faulty products is valid for 2 years. Parties shall attempt to resolve any disputes amicably. If unsuccessful, you may contact the Norwegian Consumer Authority for mediation. The Norwegian Consumer Authority is available by telephone at 23 400 600 or www.forbrukertilsynet.no

COLORS

We cannot guarantee that the colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.

GOVERNING LAW

These terms of use are compiled in accordance with Norwegian Law and the Norwegian courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may differ from Norway and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.

ORDER POLICY

We reserve the right to limit the quantities of Epuré AS products that we supply, and/or to refuse any order that is unusual or placed in bad faith. In addition, we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order.

RESALE POLICY

You may purchase products on www.epure.no for personal use only and not for resale. By placing an order on www.epure.no, you certify that you are purchasing products for your own personal use and not for resale and that you accept our general terms and conditions. We reserve the right to refuse orders for any reason without explanation.